1. Introduction
Jongliapp (www.jongliapp.onl) places the highest importance on protecting your personal information. This privacy policy explains what data we collect when you use jongliapp's services, how that data is used, who it may be shared with, and how it is kept secure.
By creating an account on jongliapp or using the platform, you consent to the collection and processing of information as described in this privacy policy. If you have any objections, please contact us before using the service.
Jongliapp never sells your personal data or shares it with advertisers. Protecting your privacy is a core commitment we stand by.
2. Information We Collect
Jongliapp collects information in several ways. The table below provides a detailed breakdown of the data collected:
| Data Type | Details | Time of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email address, phone number | At Registration |
| Financial information | Payment method details, transaction history | On Deposits/Withdrawals |
| Gaming information | Game history, bet amounts, wins/losses | During gaming sessions |
| Device Information | IP address, browser, operating system | Upon Accessing the Site |
| Cookie information | Session cookies, preference storage | While Browsing the Site |
We only collect information that is necessary to provide our services. No excess or irrelevant data is gathered.
3. How We Use Your Information
Jongliapp uses the data it collects for various purposes, always with your best interests in mind:
- Account management: To verify registration and login, and to ensure account security.
- Service Delivery: To enhance your gaming experience and deliver relevant offers.
- Transaction Processing: To process deposits and withdrawals and maintain transaction records.
- Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
- Legal compliance: To fulfill applicable legal obligations and submit reports to regulatory authorities.
- Customer support: To resolve your support requests and maintain communication with you.
- Platform Improvement: To analyze user experience and improve the quality of jongliapp.
- Responsible Gaming: To identify excessive gaming patterns and take steps to protect members.
Jongliapp never sells or rents your data to third parties for advertising purposes.
5. Data Retention & Security
Jongliapp has implemented internationally recognized technical and organizational measures to keep your data safe:
- Encryption: 256-bit SSL/TLS encryption is applied to all data transmissions.
- Server Security: Data is stored in high-security data centers with 24/7 monitoring.
- Access control: Only authorized personnel may access your data, and only for specified purposes.
- Regular Audits: Regular third-party audits are conducted to verify the effectiveness of our security measures.
Even after your account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period expires, the data is securely deleted.
In the event of a data breach, jongliapp will promptly notify affected members and take all necessary action.
6. Cookie Policy
Jongliapp uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored in your browser.
Types of cookies we use:
- Essential cookies: To maintain your login session and ensure the core functionality of the platform. These cookies cannot be disabled.
- Preference Cookies: To remember your language settings, theme preferences, and other personal configurations.
- Analytics Cookies: To understand which parts of the platform are used most. These cookies do not identify you personally.
- Security Cookies: To prevent fraud and unauthorized access.
You can manage cookies through your browser settings, though disabling certain cookies may affect platform functionality.
7. Protection of Minors
Jongliapp strictly enforces an 18+ policy. We do not knowingly collect information from or allow account registration by anyone under the age of 18.
Age verification is mandatory at registration. If a user provides a false age to open an account and this is later confirmed, the account will be immediately closed and all associated data deleted.
If a parent or guardian suspects their minor child is using jongliapp, please contact [email protected] immediately. We will take prompt action.
8. Your Rights
As a jongliapp member, you have the following rights over your own personal data:
Right to Access
You may request to view any information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data beyond what is legally required to be retained.
Right to Portability
You may request a copy of your data in a readable format.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to object
You may object to the processing of your data in certain circumstances.
To exercise any of these rights, email [email protected] or reach out via live chat.
9. Third-Party Services
Jongliapp works with a range of trusted third-party services to deliver gaming and payment experiences. These service providers maintain their own privacy policies.
We ensure that our partner service providers comply with international data protection standards. They are contractually bound to use your data solely for the purposes specified.
Jongliapp is not responsible for the privacy practices of any external websites linked from our platform. Please review their policies before visiting any third-party sites.
10. Policy Changes
Jongliapp may update this privacy policy at any time. For significant changes, you will be notified via your registered email and an announcement will be posted on the site.
The date of the latest update is shown at the top of this page. We recommend checking this page regularly. Continued use of the platform after any changes constitutes acceptance of the updated policy.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: Contact us directly on the platform in 24/7 in Bengali
- Response Time: Responses are typically provided within 24-48 hours
Your privacy requests are taken seriously and handled promptly.
Our data protection team is always ready to assist you. Do not hesitate to reach out with any privacy concerns.